Frequently Asked Questions

1. How long will it take for my order to arrive?

  • For customers within the United Kingdom, orders typically arrive within 2-5 business days.
  • For customers in the United States, please allow 5-10 business days for delivery.
  • International orders may take anywhere from 7-21 business days depending on the destination. Please note that customs processing times may vary.

2. What are the shipping costs?

  • Shipping costs are calculated at checkout based on your location and the weight of your order. We offer competitive shipping rates to ensure you get the best value for your money.

3. Do you offer international shipping?

  • Yes, we ship our products worldwide. No matter where you are, we’ll deliver your favorite t-shirts to your doorstep.

4. How can I track my order?

  • Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package’s status on our website or the courier’s website.

5. Can I change my shipping address after I’ve placed an order?

  • If you need to change your shipping address, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request, but please note that once an order has been shipped, we cannot change the delivery address.

6. What is your return policy?

  • We want you to be completely satisfied with your purchase. If you are not happy with your order, please refer to our Return and Refund Policy for detailed instructions on how to return or exchange items.

7. Are your t-shirts ethically sourced and environmentally friendly?

  • Yes, we are committed to ethical sourcing and sustainable practices. Our t-shirts are made from high-quality materials, and we strive to minimize our environmental footprint throughout the production process.

8. Do you offer bulk or wholesale discounts?

  • Yes, we do offer bulk and wholesale discounts for larger orders. Please contact our sales team for more information and pricing details.

9. How can I contact customer support?

  • You can reach our customer support team by emailing support@gelvi.shop or using our Contact Us page. We aim to respond to all inquiries within 24-48 hours.

10. Can I cancel my order?
– You can cancel your order within 24 hours of placing it, as long as it has not yet been shipped. Please contact our customer support team to request a cancellation.

11. Are there any customs fees or import duties for international orders?
– Customs fees and import duties may apply to international orders. These fees are the responsibility of the recipient and are determined by the customs authorities in your country. Please check with your local customs office for more information.

If you have any other questions or concerns that are not addressed here, please feel free to reach out to our customer support team. We’re here to assist you in any way we can!